Archive for the ‘Uncategorized’ Category
I don’t think anybody doubts the importance of communication in the workplace. In fact, it’s not farfetched to say that effective communication is the cornerstone of your success at work, whether you are a seasoned Manager or a younger Millennial (aka: Generation Y) aspiring to be one. And it’s becoming even more challenging with four generations at work, that are very different!
Difficult employees can make each work day tough; repeatedly making efforts to bring down your team’s morale, creating unnecessary stress, and affecting productivity. However, I’ve conducted enough training workshops and seminars for Management Teams, as well as have provided private Leadership Coaching for many Managers, so I can say first hand that MOST Managers are NOT good at communication with their employees…so it’s NOT always the employees’ fault that there’s problems within the team.
A good starting point is to accept that you, as a Manager, can’t always change others, but you can certainly improve yourself. Remember, you are in a professional environment, so maintaining dignity and decorum is of utmost importance, and is key to creating an effective and respected Personal Brand at work. You should strive to create an environment where effective, open, communication with your employees is welcome.
The essence of effective communication lies in paying full attention to what others say while also making yourself heard. Communication is a two-way dialogue process that is about:
All in all, effective communication is about creating a culture where creative ideas flourish; giving both sides an equal opportunity to confidently and conveniently convey their messages so as to build trust and respect. Plus, in an open environment where everybody can express themselves clearly, without fear, negative emotions can’t flourish or survive (for very long).
Remember: being overly negative can destroy employees’ desire to assist, further fueling their negative feelings…which can then lead to their quitting…and you possibly getting fired due to reduced retention of top talent.
Your job as a Leader is to increase confidence in your team, not beat them down. However, sadly, I see Managers who adhere to the “managing through negativity” mentality…and then wonder why they have problems with their team. Really???!!!
Don’t be one of them! Your company and your employees will thank you…and, trust me, your career will skyrocket!
Here’s a quote I share with many of my audiences: “Generationally determined lifestyles & social values exercise as much influence on buying and purchasing as more commonly understood demographic factors like income, education, and gender do – maybe even more.” – From Rocking the Ages by J. Walker Smith, Ph.D. and Ann Clurman
So when I knew Cam Marston, a Generations Expert and someone whom I know professionally, had released his new book written for sales professionals, I couldn’t wait to get a copy. It’s entitled, Generational Selling Tactics that Work: Quick and Dirty Secrets for Selling to Any Age Group.
His writing style is similar to mine, which means that if you like business books that are loaded with quick hit, useful info, and not filled with fluff, you’ll enjoy his!
Here’s a general overview about Cam’s new book that’s now available on Amazon in both print and Kindle versions:
All your customers like the same type of service, right? And all your products should be sold the same way to all prospects, right? And the reasons you like your product and service are the same reasons your buyers should like it, right? Wrong!
What your sales team doesn’t know about Gen Xers, Boomers, Matures, and Millennials impacts the bottom line. Each generation’s differing values creates differing expectations for what makes a quality sales or service experience. In Generational Selling Tactics that Work: Quick and Dirty Secrets for Selling to Any Age Group, thought leader Cam Marston reveals the four generations’ sales and services biases and provides simple, easy-to-execute ideas for reaching each.
Highly energetic and engaging to read, “Generational Selling Tactics that Work” is full of immediately actionable ideas for each generation so you can sell confidently and deliver superb service to each of these unique demographics.
So if you’re in sales, or manage a Sales Team, you’ll want to make Cam’s book part of your sales training!
I have a ritual before getting on a morning flight…I buy an Orange-Orange Vitamin Water and a USA Today. It has become a superstitious-based ritual for me now so I never miss doing it. But that’s not the point of this post.
On a recent morning flight after the doors closed and electronic devices were asked to be turned off, I began to read my USA Today and came across an interesting article I wanted to share with you.
It was entitled, “Golden Apps for a Golden Age”, written by Lynn Allison. She shared ten apps, many of which are free, that were created for Boomers and/or that Boomers find helpful.
Here are six that I wanted to pass along. You can research them to get all the details; I’m just giving you the quick descriptions to get the gist of each:
And for any of you Gen X or Gen Y readers out there, be sure to share this info with your parents or the “older” generations at work. They’ll thank you for it!
Bye for now…
I’ve been researching today’s College Students a lot recently due to a few key factors:
1. I know a lot of College Professors and Faculty from a wide variety of educational institutions who constantly complain about “how different” their students are these days versus previous generations. I even hear from younger professors, in their early-mid 30’s, who express this opinion, too, so it’s not JUST coming from Boomer and Veteran generation faculty who have been teaching for 25+ years!
2. I’m getting a lot of speaking invitations from educational institutions (i.e. colleges, universities, and vocational schools) to speak to their faculty about how to better communicate with, and educate, their students. I wouldn’t be getting these invitations if this issue wasn’t “real”.
And I can tell you that regardless of the “type” of school they are from, OR the types of subjects they are teaching, OR the student population they serve, the educators I talk to all share the same frustrations and challenges with the students they teach today.
Here are just a few examples of the common ones I hear (and what I focus on in my presentations to help the educators overcome): Students today are lazy; they need to be told “how” to learn; they show up late for class and want to leave early; they show disregard for homework deadlines and exam dates; their parents call on behalf of their adult child with questions or complaints; Etc…
It’s based on this growing “issue” regarding Millennial (aka: Gen Y) students that I decided to blog about this topic today. I don’t plan to provide answers to the challenges mentioned above in this post; I’m simply bringing this interesting issue to light because I typically write about Millennials from an “employee” angle versus a student angle.
To shed more light on this, I recommend that you read this book: “Generation on a Tightrope: A Portrait of Today’s College Student,” written by Dr. Arthur Levine with Diane R. Dean. It covers 2006 to 2011, and distills information from surveys and interviews with both undergraduates and student-affairs officials at 31 campuses nationwide. Dr. Levine is the president of the Woodrow Wilson National Fellowship Foundation and former president of Teachers College at Columbia University.
Here’s a brief overview about the book and the information it provides:
An understanding of today’s undergraduate college students is vital to the effectiveness of our nation’s colleges and universities. As Generation on a Tightrope clearly reveals, today’s students need a very different education than the undergraduates who came before them: an education for the 21st Century, which colleges and universities are so far ill-equipped to offer and which will require major changes of them to provide. Examining college student expectations, aspirations, academics, attitudes, values, beliefs, social life, and politics, this book paints an accurate portrait of today’s students. Timely and comprehensive, this volume offers educators, researchers, practitioners, policymakers, and employers, guidance and a much-needed grasp of the forces shaping the experiences of current undergraduates. The book:
So whether you’re an educator or an employer, books such as that could be one more tool to help you better understand this new generation you face. And for employers, this could also give you insights for better managing, recruiting and retaining this much-needed generation at work.
I can honestly say they truly are different from previous generations…I’ve been writing, consulting and speaking about Millennials for over 6 years as an expert, as well as conducting Leadership and Personal Branding workshops for Millennial employees and students, so I know them well.
Bye for now!
I had the pleasure of being the Moderator for a panel of five female executives on the importance of building a Personal Brand at work for career success. These women in leadership were all successful leaders and respected managers at different Fortune 500 companies. And the audience was made up of over 200 women, from different generations, Gen Y (aka: Millennials), Gen X and Boomers, from a wide variety of corporations.
Here are Ten Tips the panelists shared (out of many that day) about how and why to determine your own Personal Brand in the workforce:
I hope you found their tips helpful! And if you’re concerned about YOUR career success, regardless of your age or current position, be sure to find for my new book on Amazon coming out in February of 2013: Your Employee Brand is in Your Hands: How Any Employee Can Create & Promote Their Own Personal Leadership Brand for Massive Career Success!
It’s based on my popular workshop that many well-known companies have hired me to conduct for their employees a lot throughout 2011-2012, and also now into 2013, such as: eBay, Johnson and Johnson, and Wells Fargo. It should be my most popular book yet so be sure to look for it in February!
Bye for now!