Is Email Going Away Now That Gen Y is at Work?

April 23rd, 2012

Hi All!

I was recently contacted by The New York Times to be interviewed for an article that ran in the print and online editions of the paper. The reporter who contacted me is someone who has interviewed me before for other NY Times articles, and I was interested in this new topic she approached me with.

Basically, she wanted to explore if email was “dying” with the huge influx of Millennials (aka Gen Y) coming into, and in, the workforce, since they are more text-happy. And she also wanted to discuss email etiquette and how all of this is impacted by generational dynamics.

The article is entitled: What to Think About Before You Hit ‘Send’ by Alina Tugend. Here’s an excerpt:

It seems almost passé to write now about how to use e-mail. After all, haven’t most of us moved past that to tweeting, texting, Facebooking and whatever the social network flavor-of-the-month is? 

No. It’s still a vital part of business communication (and personal, too, at least for those over 25 or so). Yet as common as e-mail is, far too many people don’t know how to use it well — or understand the risks they run of using it inappropriately on the job.

“The death of e-mail has been greatly exaggerated,” said Mike Song, chief executive of, which provides training on time management and e-mail efficiency. Research by his company has found that most employees spend at least a third of their time at work on e-mail.

And while many people do use LinkedIn, Facebook and instant messaging, none of those outlets have replaced e-mail, for the most part, but they have added yet another method of communicating — and another way to waste time.


I discuss communication dynamics and the multigenerational workforce a lot in seminars that I conduct, as well as discuss email and business etiquette in the workshops I conduct for Millennial employees. And I can tell you, YES, there are many challenges with how different generations interact, in person and online. And many “older” generations are frustrated with how Millennials use email AND write their emails.

But, it will improve over time…it’s just one more little thing everyone needs to be aware of to discuss openly at work!

Bye for now,


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